Live dealer games are quickly becoming one of the biggest attractions in crypto casinos, offering a more authentic, land-based experience. But as these games expand globally, players are reporting more issues like freezes, choppy audio, delayed bet confirmations, and disconnects that can ruin gameplay and damage trust.
Last Updated: February 06, 2026 at 8:03 PM UTC +1
Published: February 06, 2026 at 7:44 PM UTC +1
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Live dealer games can be much more entertaining because they offer an experience that’s closest to a true land-based casino. Many players enjoy being able to use the live chat features to banter and talk with real people, instead of a computer-generated character on a screen. Making friends and becoming a recurring client at these games can make players feel even more connected than before.
Not only can this be more entertaining for players, but it can also reassure them that the game is not rigged. A true live dealer game allows players to view all of the game components, with no fake or rigged equipment. Many players enjoy the sense of safety this brings compared to typical crypto casino games. Trust is what keeps players coming back.
Live dealer games have been spreading globally because of these benefits and many other reasons. What once started in traditional online casinos has now spread to the up-and-coming world of crypto casinos.
Imagine this: you log into your favorite crypto casino and decide to play a live blackjack game. You are playing, chatting, and having fun. You place your bet and are about to win. Then it comes to your turn to decide your fate but, suddenly, everything on the screen freezes and glitches. And no, it’s not your Wi-Fi that you pay good money for. But rather, it’s the technology behind the casino’s live dealer game.
During a live dealer game, the interface can freeze and begin to glitch. Imagine trying to play and the screen you are seeing is from 3–4 seconds ago. This may not seem like a big deal, but when playing, a few seconds means a lot. These freezes cause players to lose trust in the casino and can lead to them leaving the game or even the casino completely.
Once the connection gets bad, the audio to the game can become choppy. It is like that one annoying friend you don’t want to talk to, and you start crinkling paper into the mic, pretending to be cutting out. This causes many issues with the communication between the dealer and the players.
Players may not be able to see what is going on and rely on the audio during games, and if that audio is messed up, so can their gameplay. Players may not know when it is their turn or when the game has started. These audio cues are very important and can make players lose interest in the game quickly. The entertainment factor can be lost and cause the player to become bored and leave.
So, you try to place a bet at a live poker table, but what is this? The game still says that you have not placed a bet. The bet window is closing in. This is due to the casino’s system not registering your bet at the time you placed it.
This can not only cause your bet confirmation to be delayed but possibly never registered, making you miss the round altogether or having it rejected due to the time window running out. This can make any player feel as though the game is being rigged and unfair, even with this one lag alone. Not to mention, it often happens with the first two issues mentioned above.
Along with delayed bets, players can experience complete disconnects mid-hand. Just imagine: you have a royal flush and are about to win the entire game, and boom. The game disappears and your perfect hand vanishes into thin air.
All of these complaints and issues are valid. But let’s take a step back for a second and understand why this may be happening. And like I said before, you can have the best internet, but if the casino’s system is messed up or overloaded, these problems will still occur.
The most common causes include:
Latency problems
Streaming delay
Network instability
While I said it isn’t your internet, that doesn’t mean never. Sometimes networks can cause these issues.
Server Congestion + Distance
People who are playing far from the casino’s studio or on a high-usage server can experience latency issues.
Outdated Technology
While there are many issues that can occur in live dealer games, they are becoming more and more popular across crypto casinos. Learning why this is happening is just as important as knowing how to fix it. While most of the issues originate from the casino’s side, ensuring you are playing on a secure and stable network helps you know that you are not the reason for these issues, and that the casino needs to either get it together or hit the high road.
But in all seriousness, casinos that are ignoring these issues are not making it in the long run, but the ones who listen are going to help gain the trust of their players.
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